Unsubscribe and refund policy

Stopping the service takes one step. This page explains exactly how, for every way your operator lets you cancel, and what to do if you believe you were charged in error.

How to unsubscribe

Find your operator below and follow the instruction shown for it.

Etisalat

Text Unsub STR to 1151 and your subscription is cancelled straight away.

Send from your registered mobile number
Cancellation takes effect immediately
No app or login needed

Send the keyword

Text the opt-out keyword shown for your operator to the short code next to it, from the mobile number that is subscribed.

Get confirmation

You will receive an SMS confirming that your subscription has been stopped.

You are unsubscribed

Billing ends and no further charges are made to your mobile account.

Refund policy

If something was charged that should not have been, here is how it is handled.

Refund requests must be made within 30 days of the charge you are questioning.
Send your request to help@goalticker-ae.com and our customer care team will open a case for you.
Include the mobile number that was charged, your operator, and the date the charge appeared.
A short description of what went wrong helps us settle the case faster.
We confirm receipt of every request by email so you know it has been logged.
Approved refunds are returned through the same operator billing channel that took the payment.
Processing time depends on your mobile operator once we have approved the request.
Cancelling the subscription and requesting a refund are separate actions, so do both if you need both.
Any question about a charge can also go to help@goalticker-ae.com.

Questions

GoalTicker FAQs

Have questions about GoalTicker? Our comprehensive FAQ section provides answers to help you make the most of your live football subscription.

What do I receive with my GoalTicker subscription?

With your GoalTicker subscription, you get live scores, instant goal alerts, match centre stats and league tables for the competitions you follow, updated continuously while matches are being played.

How did I get subscribed to GoalTicker?

You subscribed to GoalTicker by entering your mobile number and confirming on your operator's screen. Once confirmed, your account activates immediately and live scores start pushing to your device.

Is there a charge for using GoalTicker?

Yes, GoalTicker operates on a subscription basis, billed (Etisalat: AED 3.5 daily), VAT inclusive. New subscribers get the first day free. See the Pricing page for the current plan available to your operator.

What platforms does GoalTicker support?

GoalTicker is accessible on smartphones, tablets and desktop browsers. Sign in with the mobile number linked to your subscription on any device to pick up live coverage where you left off.

How do I reach customer support?

Our customer care team is available to help. You can reach us through the 'Contact' page on the GoalTicker site or email us at help@goalticker-ae.com.

How do I cancel my GoalTicker subscription?

To cancel your subscription, you can do so by texting Unsub STR to 1151 (for Etisalat), or by emailing our customer care team at help@goalticker-ae.com.